Radiology Scheduler

Dignity Health Medical Group•Rocklin, CA

1d•$26 - $37•Remote

About The Position

The Radiology Scheduler is a first point of contact for patients arranging critical imaging appointments and plays an important role in the patient experience. The position provides prompt, accurate, courteous, and helpful phone assistance while scheduling, canceling, and rescheduling imaging appointments. It manages comprehensive patient scheduling in Cerner and GECB, including medical history and device screening, medication and laboratory instructions, exam preparation, patient demographics, insurance, authorizations, eligibility, and coordination of prior imaging for comparison. The role collaborates with imaging facility staff and radiologists, educates patients about medication limitations, required labs, and exam protocols, and screens patients to collect medical history in the EMR. It also contributes to quality and performance improvement, uses resources responsibly, prioritizes work and meets deadlines, communicates confidentially, and supports departmental and organizational goals through empathetic patient interactions and teamwork. This is a work-from-home position within the Greater Sacramento, California region. The employer provides a laptop, docking station, dual monitors, and accessories.

Requirements

High school diploma or GED.
One year of experience in a centralized scheduling call center setting, or at least two years of clinical experience in a health care setting.
Excellent interpersonal, organizational, and customer service skills.
Keyboarding skills and ability to use computer equipment and software.
Experience with standard office equipment.
Ability to work as a team player, multitask, and be self-starting, detail-oriented, and proactive.

Nice To Haves

Familiarity with an electronic practice management system.
Experience with multiline or ACD phones.
Knowledge of medical terminology.

Responsibilities

Schedule, cancel, and reschedule imaging appointments, providing prompt, accurate, courteous, and helpful phone assistance.
Manage patient scheduling in Cerner and GECB, including medical history, device screening, medication and lab instructions, exam preparation, demographics, insurance, authorizations, eligibility, and coordination of prior imaging for comparison.
Collaborate with imaging facility staff and radiologists on imaging scheduling coordination.
Educate patients about medication limitations, required labs, and exam protocols such as food, water, and contrast.
Screen patients, collect vital medical history details, and enter information into the EMR.
Identify opportunities for quality and performance improvement and participate in team-based initiatives and projects.
Use materials, equipment, and finances efficiently and cost-effectively while adapting to organizational changes.
Plan and prioritize work, collaborate with others, use time efficiently, meet deadlines, and achieve desired outcomes.
Communicate in a timely and confidential manner, support team consensus, and demonstrate effective teamwork.
Prioritize patients and demonstrate respect, courtesy, professionalism, and empathy in all interactions.