Radiology Scheduler

CommonSpirit Health•Rocklin, CA

18h•Remote

About The Position

The Radiology Scheduler is the first point of contact for patients arranging diagnostic imaging appointments and plays an important role in the patient experience. The role provides prompt, accurate, courteous, and helpful phone assistance while scheduling, canceling, or rescheduling imaging appointments. It includes collecting patient demographics and insurance information, obtaining authorizations, verifying eligibility, screening medical history and devices, and coordinating imaging appointments and prior imaging comparisons with facility staff and radiologists. The scheduler also educates patients about medication restrictions, required labs, and exam preparation protocols such as food, water, and contrast instructions, and enters patient information into the electronic medical record. The position manages comprehensive patient scheduling using Cerner and GECB, contributes to quality and performance improvement, uses resources efficiently, plans and prioritizes work to meet deadlines, communicates confidentially and in a timely manner, and supports departmental goals through effective teamwork and empathetic patient interactions. This is a work-from-home position within the Greater Sacramento, California region. The employer provides equipment needed for remote work, including a laptop, docking station, dual monitors, and accessories.

Requirements

High school diploma or GED.
One year of experience in a centralized scheduling call center setting, or at least two years of clinical experience in a healthcare setting.
Excellent interpersonal, organizational, and customer service skills.
Keyboarding skills and the ability to use computer equipment and software.
Experience with standard office equipment.
Ability to work as a team player, multitask, take initiative, and be detail-oriented and proactive.

Nice To Haves

Familiarity with an electronic practice management system.
Experience with multi-line or ACD phones.
Knowledge of medical terminology.

Responsibilities

Schedule, cancel, and reschedule imaging appointments while providing prompt, accurate, courteous, and helpful phone assistance.
Manage comprehensive patient scheduling in Cerner and GECB, including medical history, device screening, medication and lab instructions, exam preparation, demographics, insurance, authorizations, eligibility, and prior imaging coordination for comparison.
Collect and enter patient medical history and other required information into the electronic medical record.
Educate patients about medication limitations, required labs, and exam protocols, including food, water, and contrast instructions.
Coordinate imaging scheduling functions with other imaging facility staff and radiologists.
Identify opportunities for organizational quality and performance improvement and participate in team-based initiatives and projects.
Use materials, equipment, and finances efficiently and cost-effectively while adapting to organizational changes.
Plan and prioritize work, collaborate with others, use time efficiently, and meet deadlines and desired outcomes.
Communicate confidentially and in a timely manner, support organizational goals, and work effectively as part of a team.
Prioritize patients and demonstrate respect, courtesy, professionalism, and empathy in interactions.