Front Desk Agent

United Dental Partners • Naperville, IL

25d • $18 - $20

About The Position

United Dental Partners is seeking a full-time Front Desk Agent to serve as the first point of contact for patients at a dental office. The role involves greeting patients, verifying insurance and personal information, answering questions, and directing patients until they are met by a Dental Assistant. The Front Desk Agent also performs general administrative tasks that support the efficient operation of the office.

The position is in an energetic environment serving multi-specialty dental practices in Chicago and Northwest Indiana. The organization serves children and adults through general, pediatric, orthodontic, and oral surgery care.

Requirements

• Previous administrative work in a dental office is required.
• A positive attitude and enthusiasm for the workday.
• Excellent customer service skills and an outgoing, people-friendly personality.
• Excellent communication skills with staff and patients.
• A desire to learn new skills and expand professional potential.

Responsibilities

• Greet patients and check guests in according to established office protocols; verify and update patient information.
• Move patients through appointments as scheduled and schedule appointments to help ensure patients are attended to on time.
• Collect payments from patients at the time of treatment and inform patients of financial treatment plan options.
• Manage inbound and outbound calls in a timely manner.
• Answer patients’ questions and direct them until they are met by a Dental Assistant.
• Perform general administrative tasks associated with the efficient running of the office.

Benefits

• Full medical insurance through BCBS; the employer pays an average of 66% of the premium.
• Dental and vision coverage.
• Short-term and long-term disability coverage.
• Life insurance.
• 401(k) with matching.
• Flexible spending account.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed