Front Desk Receptionist
About The Position
Familia Dental is seeking an energetic, organized Front Desk Receptionist for its fast-paced, community-oriented dental practice in Peoria. The receptionist is the first point of contact for patients and welcomes them while managing appointments, patient records, and administrative tasks. The role includes checking patients in, verifying insurance eligibility, confirming or rescheduling appointments, and collecting payments for services. Training is provided. The position may be part-time or full-time, with schedules between Monday and Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM. Full-time schedules are 4 or more days per week, 30–40 hours per week, with full shifts of 8–10 hours. Part-time schedules are 2 or more days per week, 29 hours or fewer, with multiple half-day shifts or fewer full-day shifts. Saturdays may be required as needed.
Requirements
- Excellent customer or patient service skills.
- Strong verbal communication skills.
- Ability to read, write, speak, and understand information and present it effectively one-on-one with patients.
- Ability to use common-sense understanding to carry out instructions provided verbally or in writing.
- Basic computer knowledge.
- Ability to work in a fast-paced, patient-focused environment.
- Organizational skills and attention to detail.
- Interpersonal and listening skills.
- Availability to work Saturdays when needed.
- Full-time schedule: 4 or more days per week and 30–40 hours per week, with full shifts of 8–10 hours.
- Part-time schedule: 2 or more days per week and 29 hours or fewer per week, with multiple half-day shifts or fewer full-day shifts.
Nice To Haves
- Experience with dental management software is preferred.
- Previous dental office experience is preferred but not required.
Responsibilities
- Greet and check in patients.
- Answer phones and schedule appointments.
- Maintain patient accounts and records.
- Understand and follow insurance plan rules and protocols.
- Verify patients’ insurance eligibility.
- Accurately complete all record-keeping requirements.
- Submit claims to insurance companies.
- Collect payments for services provided.
- Listen to patients and healthcare workers, respond sensitively to patient emotions, and follow directions from a dentist or supervisor.
- Notify the Office Manager of equipment problems or general safety concerns.
- Attend and participate in morning huddles, chart reviews, and regular office meetings.
- Follow company policies and procedures.
- Follow HIPAA regulations, state and federal OSHA laws, and safety standards, and maintain confidentiality.
- Perform other tasks as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid holidays and time off
- Access to financial advisors
- Basic life and AD&D insurance
- Voluntary life insurance
- Voluntary short-term and long-term disability
- On-demand pay
- Part-time employees are offered flex time, 401(k), access to financial advisors, and on-demand pay.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
