Front Desk Associate, 1615 Platte St (Denver)

WeWork • Denver, CO

9d • Onsite

About The Position

The Front Desk Associate is the primary point of contact for WeWork members and guests and supports the Community Management team at an assigned location on weekdays. Depending on the location, the role may serve members from varied backgrounds and industries or support an Enterprise client. Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than Classic locations. The associate helps create a welcoming community, responds to member and guest needs, supports front desk and building operations, and promotes WeWork products and services while representing the company’s mission and values.

Requirements

• Strong interpersonal skills and comfort with in-person interactions.
• Strong verbal and written communication skills.
• Basic computer skills and proficiency.
• Ability to multitask while prioritizing the member experience.
• Ability to work well in a team and help where needed.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for and understanding of WeWork’s mission and values.

Nice To Haves

• Previous experience in hospitality, retail, or customer service.
• A secondary school certificate.

Responsibilities

• Greet members and guests warmly and serve as an on-site point of contact at the Community Bar during the building’s set business hours.
• Register and check in visiting guests in accordance with WeWork guest policies, and orient first-time visitors to the space.
• Issue and collect keys from members and guests as needed.
• Keep the front desk clean, organized, and free of clutter.
• Notify members about food deliveries and packages.
• Learn members’ and guests’ names and businesses, build relationships, and foster a sense of community.
• Maintain relevant member notes and information in WeWork systems.
• Answer questions, explain policies and procedures, and recommend relevant WeWork products, services, and solutions.
• Identify opportunities to celebrate members’ successes and milestones.
• Recommend local restaurants, food delivery services, catering options, team outing venues, and nearby post offices, shipping centers, and supply stores.
• Receive, process, sort, and organize mail and packages, and explain related policies and procedures.
• Monitor shared spaces and make adjustments as needed, such as picking up rubbish, resetting chairs, and straightening pillows.
• Maintain building amenities throughout the day, including restocking the Community treat bowl, keycards, and printers.
• Respond to emergencies and incidents promptly and appropriately, escalating and recording them as needed.
• Follow direction from the Community Associate, Community Lead, and Community Manager to support the Community Team.

Benefits

• 20 days of paid time off.
• Approximately 13 paid holidays.
• 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits.
• 401(k) plan.
• Life and AD&D insurance.
• Eligibility to participate in an incentive plan specific to the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed