Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Minimum 2 years of experience in front desk operations within the hospitality industry.
• Strong leadership and team-building skills with a hands-on approach.
• Excellent communication and interpersonal abilities.
• Detail-oriented, with strong organizational skills and multitasking capability.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in front office systems (PMS) and basic office software.
• Genuine passion for hospitality and creating memorable guest experiences.
• Familiarity with hotel property management systems and reservation platforms.
• Proven track record of delivering excellent customer service and managing guest relations.
• High school diploma or equivalent required.
• Successful completion of a background check prior to employment.

Nice To Haves

• Previous supervisory or leadership experience.
• Associate or Bachelor’s degree in Hospitality Management or a related field; preferred but not required.

Responsibilities

• Supervise and mentor front desk staff to deliver customer service that reflects the hotel’s brand standards.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively.
• Assist in training new employees and fostering a collaborative, motivated team environment.
• Assist in requesting, organizing, and delivering special amenities to guests.
• Organize in-room décor for guests celebrating special occasions.
• Monitor daily front office operations, including shift schedules, cash handling, billing accuracy, and room assignments.
• Assist in answering phones in PBX.
• Assist at the rooms control desk.
• Assist with room reservations.
• Assist bell services and baggage storage.
• Support management in implementing processes and technology enhancements to improve front desk efficiency.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits; HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.