Front Desk - Cosmetic Surgery Center (Training Provided!)

Sono Bello•Louisville, KY

19d

About The Position

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics. As the first point of contact for patients at the cosmetic surgery center, the CES helps ensure an exceptional experience from start to finish. This high-energy, adaptable role is suited to someone who thrives in a fast-paced environment and is passionate about aesthetics. The CES welcomes and assists patients, supports Sales Consultants during consultations, and handles administrative tasks that contribute to accurate data entry and efficient office operations. The role also involves assisting with patient inquiries and follow-ups, preparing quotes and consent forms when needed, and helping identify patient success stories for online endorsements. The position offers a base salary of $45,000, with bonus and overtime potential for a total earning range of $45,000–$57,000 OTE. Pay may vary by location and depends on qualifications, experience, skills, and business needs; Sono Bello may adjust the range in the future. Full-time employees may be eligible for benefits, which can vary based on employment status.

Requirements

High school diploma or equivalent.
Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
Excellent verbal and written communication skills and strong interpersonal abilities.
Ability to multitask and prioritize effectively in a fast-paced environment.
Proficiency with computer systems and software, including Microsoft Office.
Professional demeanor and commitment to providing an exceptional client experience.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of medical terminology and procedures is preferred but not required.

Responsibilities

Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
Provide exceptional customer service throughout the patient’s journey while maintaining a professional and positive demeanor.
Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
Enter data accurately and support operational efficiency by scheduling appointments, processing payments, and preparing deposits.
Collaborate with team members to identify patient success stories for online endorsements.
Assist with patient inquiries and follow-ups, both pre- and post-operative.
Support cross-selling of additional services by preparing quotes and consent forms as needed.