Front Desk - Cosmetic Surgery Center (Training Provided!)

Sono Bello•New Orleans, LA

6d•$45,000 - $57,000

About The Position

Sono Bello is seeking a Consult Experience Specialist (CES) with an interest in aesthetics to serve as the first point of contact for patients and help provide an exceptional experience throughout their visit. The role supports consultations and office operations in a fast-paced environment, including administrative tasks, scheduling, payment processing, patient inquiries, and follow-up.

Requirements

High school diploma or equivalent.
Experience in customer service or front-desk roles; medical or aesthetic setting experience is ideal.
Excellent verbal and written communication and strong interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with computer systems and software, including Microsoft Office.
Professional demeanor and commitment to providing an exceptional client experience.

Nice To Haves

Bachelor’s degree.
Knowledge of medical terminology and procedures.

Responsibilities

Greet patients, verify appointments, and facilitate their introduction to the office.
Provide professional, positive customer service throughout the patient journey.
Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
Enter data accurately, schedule appointments, process payments, and prepare deposits.
Work with team members to identify patient success stories for online endorsements.
Respond to patient inquiries and conduct pre- and post-operative follow-ups.
Prepare quotes and consent forms to support cross-selling additional services, as needed.