Front Desk - Cosmetic Surgery Center (Training Provided!)

Sono Bello • New Orleans, LA

5d

About The Position

Sono Bello is seeking a Consult Experience Specialist (CES) with a passion for aesthetics to serve as the first point of contact for patients and help ensure an exceptional experience from start to finish. This high-energy, adaptable role is suited to someone who thrives in a fast-paced environment. The position supports consultations and office operations, including patient service, scheduling, payments, and follow-ups.

The base salary is $45,000, with bonus and overtime potential for a total earning range of $45,000–$57,000 OTE. Pay may vary by location and depends on qualifications, experience, skills, and business needs. Sono Bello may adjust the range in the future. Full-time employees may also receive incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits eligibility may vary based on employment status.

Requirements

• High school diploma or equivalent.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills and strong interpersonal abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with computer systems and software, including Microsoft Office.
• Professional demeanor and commitment to providing an exceptional client experience.

Nice To Haves

• Bachelor’s degree.
• Experience in medical or aesthetic settings.
• Knowledge of medical terminology and procedures.

Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient’s journey while maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Schedule appointments, process payments, prepare deposits, and perform accurate data entry to support operational efficiency.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups before and after procedures.
• Support cross-selling of additional services by preparing quotes and consent forms as needed.

Benefits

• Incentives
• Equity
• Health coverage
• 401(k) matching
• Paid time off
• Parental leave
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee assistance program (EAP)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED