Front Desk Coordinator Surgery Center

Fresenius Medical Care•Denver, CO

19h•$19 - $29•Onsite

About The Position

The Front Desk Coordinator (also described as Patient Services Coordinator) works full time at Fresenius Medical Care’s surgery center in Denver, Colorado. The role coordinates scheduling, pre-procedure communications, medical record documentation, EMR demographic data entry, payer requirements, and revenue-cycle activities. It also includes greeting patients and visitors, answering multi-line telephone calls and fax, and assisting with patient check-in and check-out, insurance verification, and transportation arrangements when applicable. The center is open Monday through Friday from 7:30 a.m. to 4:00 p.m.; there are no evening, weekend, or major-holiday shifts. The role offers quarterly bonus opportunities and a comprehensive benefits package. The work environment is a healthcare facility with temperature control and moderate noise, with possible exposure to infectious or contagious diseases or materials. Daily work includes desk and computer work and interaction with patients, facility staff, and physicians.

Requirements

High school diploma or an equivalent combination of education and experience.
One to two years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Bilingual in English and Spanish.
Associate degree or higher.
Related experience in a medical setting with insurance billing.

Responsibilities

Schedule appointments in the scheduling module promptly and efficiently, and ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations and schedule additions in accordance with center scheduling parameters.
Print the patient schedule and pull patient charts daily.
Professionally greet patients and visitors and obtain patient identification and insurance information to initiate admissions.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete the front-end billing process by entering required information into the computer registration module.
Verify insurance and complete required prior authorization or other payer-related processes.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are included on charts and admissions data in accordance with company policies and procedures.
Accurately scan and file documents within 24 hours of a completed visit, including physician reports to referral sources.
Immediately communicate procedure or insurance changes identified during a patient visit to appropriate internal parties and document them in the patient record.
Perform daily encounter checks to ensure reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records in accordance with policy and procedure.
Maintain logs of medical-record releases.
Provide information to parties engaged in research or study projects involving patient care and service utilization in accordance with policy.
Oversee materials moving in and out of the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.

Benefits

Quarterly bonus opportunities.
Medical insurance.
Dental insurance.
Prescription coverage.
Vision insurance.
Paid maternity and paternity leave.
401(k) with company match.
Paid time off (PTO).
Tuition assistance.
Life insurance.
Long-term disability insurance.
Short-term disability insurance.
Flexible Spending Accounts for healthcare, dependent care, and commuter expenses.