Front Desk Agent - Courtyard Wichita at Old Town

Lexima • Wichita, KS

6d • Onsite

About The Position

Courtyard by Marriott Wichita at Old Town is seeking a friendly, professional, and service-oriented Front Desk Agent. As a primary point of contact for guests, this role provides attentive, courteous, and efficient service from reservations and arrival through departure. The agent supports a welcoming guest experience while contributing to the hotel's operational and financial success. The ideal candidate is personable, dependable, detail-oriented, team-oriented, and passionate about hospitality and resolving guest needs.

The position handles guest services and front desk operations, reservations, payment and cash-handling tasks, and administrative duties. It also requires coordination with other hotel departments, adherence to Marriott brand standards and hotel procedures, and compliance with safety, security, confidentiality, and financial controls. The role may include additional duties assigned by hotel management.

Requirements

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to remain professional, composed, and solution-oriented in a fast-paced environment.
• Basic computer proficiency and ability to learn hotel operating systems.
• Strong attention to detail, organizational skills, and multitasking abilities.
• Ability to handle cash and financial transactions accurately.
• Dependability, punctuality, and a professional appearance.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Ability to communicate effectively in English.

Nice To Haves

• Previous experience in hospitality, hotel front desk operations, or customer service.
• Experience with Marriott hotels or other major hotel brands.
• Familiarity with hotel property management systems, including StayPMS.
• Knowledge of reservation procedures, guest billing, and hotel operations.
• Previous experience with Marriott Bonvoy or other hotel loyalty programs.
• Hospitality-related education or training.

Responsibilities

• Welcome and greet guests, and provide professional, personalized service.
• Perform guest check-ins and check-outs accurately and efficiently.
• Respond to guest requests, concerns, and complaints, and follow up to resolve them.
• Provide information about hotel amenities, services, local attractions, restaurants, and activities.
• Handle telephone calls, guest inquiries, messages, and reservation requests.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Assist with guest deliveries, packages, and special requests.
• Maintain a clean, organized, professional front desk and lobby.
• Promote Marriott Bonvoy membership, recognize loyalty members, and support guest satisfaction initiatives.
• Process reservations, modifications, and cancellations accurately.
• Maintain knowledge of room types, rates, packages, promotions, and hotel availability.
• Support occupancy and room revenue through effective reservation practices and appropriate upselling.
• Stay informed about group arrivals, special events, restricted dates, and occupancy levels.
• Follow reservation, payment authorization, and credit policies.
• Maintain accurate guest records and reservation information in the hotel's property management system.
• Process guest payments, deposits, refunds, and incidental charges accurately.
• Account for assigned cash banks and complete required financial transactions.
• Verify guest billing information and resolve discrepancies professionally.
• Complete daily shift checklists, reports, and assigned administrative tasks.
• Maintain accurate records of guest interactions, service requests, and shift communications.
• Follow hotel confidentiality, security, and financial-control procedures.
• Maintain a positive, cooperative, and professional attitude with guests and associates.
• Communicate with hotel departments to support smooth daily operations.
• Follow Marriott brand standards, Lexima Hospitality policies, and hotel operating procedures.
• Follow hotel emergency, safety, and security procedures.
• Participate in required training sessions, staff meetings, and hotel events.
• Contribute to a welcoming workplace based on teamwork, accountability, and hospitality.
• Perform additional duties as assigned by hotel management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED