Front Desk Agent

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant•Houston, TX

18d

About The Position

The Hotel Ambassador assists guests with their overall experience. Team members at La Colombe d’Or anticipate guests’ needs and provide assistance throughout their stay to help ensure a memorable visit. The role handles guest arrivals and departures, inquiries, requests, payments, dining orders, reservations, and complaints while maintaining the hotel’s luxury standards, guest safety, and confidentiality.

Responsibilities

Welcome guests entering La Colombe d’Or and escort them to the appropriate area.
Remain present on the lobby floor and interact warmly with guests, using their names in public areas and while completing requests and tasks.
Communicate with guests clearly, professionally, and respectfully.
Check guests in and out; handle payments and credits; and accurately use the Property Management System.
Handle guest inquiries, requests, and special arrangements accurately, attentively, and promptly.
Take in-room dining calls and orders, demonstrating in-depth knowledge of food and beverage menus.
Provide hospitable and professional service and accommodate special requests whenever possible.
Resolve customer complaints.
Assist customers with inquiries about hotel services, operating hours, key hotel personnel, in-house events, directions, and related matters.
Answer phone calls promptly to place reservations and promote or upsell hotel services, amenities, and packages.
Keep the front of house clean and organized to reflect luxury standards.
Uphold security and privacy standards to protect guest safety and confidentiality.
Foster a friendly, professional, luxury-oriented atmosphere for guests.
Understand emergency procedures and demonstrate safety awareness and critical thinking.
Observe, correct, and promptly report hazards to promote safety.
Assist guests with restaurant reservations and seating arrangements.
Restock guest-room minibars.