Bed and Breakfast Front Desk Host

Stanton House Inn • Greenwich, CT

1d • Onsite

About The Position

Stanton House Inn is hiring a Bed and Breakfast Front Desk Host for its 21-room historic boutique inn in Greenwich, Connecticut. This is a daytime, guest-facing role combining welcoming and assisting guests with preparing breakfast and baked goods, handling reservations and communications, inspecting rooms, covering lounge food orders, and maintaining shared spaces. The work is active, varied, social, and performed primarily on your feet. The inn uses established systems and processes to support a calm, consistent guest experience. No hospitality degree or hotel background is required; customer-facing or service experience is preferred.

Shifts are 7:30 a.m. to 3:30 p.m., with no evening coverage. Most weekends and some holidays are required. The inn closes for the holidays each winter, providing the team three weeks of paid time off. This historic property has no elevator, so the host must be able to climb stairs throughout the shift.

Requirements

• Available for daytime shifts, including most weekends and some holidays.
• Reliable transportation to Greenwich, Connecticut.
• Comfortable standing, moving, and lifting up to 50 pounds throughout a shift.
• Able to climb stairs throughout the shift; the historic property has no elevator.
• Non-smoking property.
• Warm, naturally welcoming manner and good instincts for taking care of guests and the property.
• Able to take the lead on a quieter morning once familiar with the work rhythm.
• Attentive to details and able to notice when something is out of place.

Nice To Haves

• Customer-facing or service experience.
• Knowledge of the local area, or interest in learning it well enough to make recommendations.
• Hospitality background (not required).

Responsibilities

• Welcome and engage guests from arrival through departure.
• Prepare and serve breakfast each morning.
• Bake pastries and other baked goods for breakfast, afternoon tea, and the lounge; assist with tea service when scheduled.
• Cover lounge food orders, including snacks, boards, and light bites, during opening hours and when the bartender is not scheduled.
• Inspect guest rooms before check-in and after housekeeping.
• Manage reservations and communicate with guests by phone, text, and email, including outbound calls to prospective first-time guests.
• Coordinate room readiness and upkeep with housekeeping and maintenance teams.
• Keep the breakfast room, front desk, lounge, and common areas clean and welcoming throughout the shift.
• Provide local recommendations to guests.

Benefits

• Three weeks of paid time off over the winter break when the inn closes for the holidays.
• 401(k) with employer match up to 5%.
• Tips shared with the team.
• On-call bonus of up to $220 per month.
• Opportunities for internal promotion and cross-training.
• Support for formal certifications, including ServSafe and Cornell’s online Hospitality Management program.
• Professional development through the Grow to Greatness framework and a required reading library.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed