Gallery Host - Front Desk/Breakfast Attendant

Concord Hospitality Enterprises • Lyndhurst, OH

7h

About The Position

The Gallery Host is an essential guest-facing team member who helps create a welcoming and memorable experience at Hyatt Place. The role supports Front Desk operations, breakfast service, and the Gallery, providing friendly, efficient, and genuine hospitality throughout guests’ stays.

The Gallery Host welcomes guests, assists with check-in, check-out, reservations, payments, and guest requests; prepares and maintains the breakfast area and food and beverage presentation; and keeps the Gallery and public areas clean, organized, and inviting. The position also involves sharing information about hotel amenities and local recommendations, addressing guest concerns, replenishing supplies, communicating with other departments, and following food safety, sanitation, cleanliness, and hotel operating standards. Additional hotel duties may be assigned.

Requirements

• Strong communication and interpersonal skills.
• Friendly, outgoing, and guest-focused personality.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and commitment to cleanliness and presentation.
• Basic computer skills and ability to learn hotel operating systems.
• Ability to handle guest concerns professionally and work effectively under pressure.
• Reliability and dependability.
• Ability to work independently and as part of a team.
• Ability to stand and walk for extended periods and perform the physical requirements of the position.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Commitment to exceptional guest service and creating a positive hotel experience.

Nice To Haves

• Previous hotel, hospitality, restaurant, customer service, or Front Desk experience is preferred.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Provide exceptional hospitality and personalized service throughout the guest experience.
• Assist with Front Desk operations, including guest check-in, check-out, reservations, payments, and guest requests.
• Prepare, set up, stock, and maintain the breakfast area and food and beverage presentation.
• Keep the breakfast area clean, organized, well-stocked, and guest-ready throughout the service period.
• Maintain the Gallery and public areas to Hyatt Place cleanliness and presentation standards.
• Assist guests with questions about hotel amenities, services, local attractions, dining, transportation, and area recommendations.
• Respond to guest requests and concerns promptly and professionally.
• Monitor and replenish supplies throughout the Front Desk, Breakfast, and Gallery areas.
• Maintain knowledge of hotel services, amenities, policies, and local attractions.
• Communicate effectively with other departments to support a seamless guest experience.
• Follow food safety, sanitation, cleanliness, and hotel operating standards.
• Assist with additional hotel operations and duties as assigned.
• Anticipate guest needs and demonstrate genuine care and hospitality to create memorable guest experiences.

Benefits

• Competitive wages (for full-time associates).
• Medical, dental, and vision insurance plans (for full-time associates).
• Life insurance with short-term and long-term disability options (for full-time associates).
• 401(k) with company match (for full-time associates).
• Tuition assistance (for full-time associates).
• Discounted room rates at Concord-managed hotels (for full-time associates).
• Training and development opportunities (for full-time associates).
• Career advancement opportunities (for full-time associates).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed