Front Desk - Cosmetic Surgery Center (Training Provided!)
About The Position
Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics. As the first point of contact for patients, the CES helps ensure an exceptional experience from start to finish. This high-energy, adaptable role suits someone who thrives in a fast-paced environment and is passionate about aesthetics. The role includes welcoming patients, supporting consultations and administrative operations, assisting with patient inquiries and follow-ups, and helping promote additional services when needed. Compensation includes a $45,000 base salary, with bonus and overtime potential for a total earning range of $45,000–$57,000 OTE. Pay may vary by location and depends on qualifications, experience, skills, and business needs; Sono Bello may adjust the range in the future. Full-time employees may also receive incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits eligibility may vary based on employment status.
Requirements
- High school diploma or equivalent.
- Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
- Excellent verbal and written communication skills and strong interpersonal abilities.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency with computer systems and software, including Microsoft Office.
- Professional demeanor and commitment to providing an exceptional client experience.
Nice To Haves
- Bachelor’s degree preferred.
- Knowledge of medical terminology and procedures is preferred but not required.
Responsibilities
- Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
- Provide exceptional customer service throughout the patient’s journey while maintaining a professional and positive demeanor.
- Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
- Schedule appointments, process payments, prepare deposits, and ensure accurate data entry and operational efficiency.
- Collaborate with team members to identify patient success stories for online endorsements.
- Assist with patient inquiries and follow-ups, both pre- and post-operative.
- Support cross-selling of additional services by preparing quotes and consent forms as needed.
Benefits
- Incentives
- Equity
- Health coverage
- 401(k) matching
- Paid time off (PTO)
- Parental leave
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee Assistance Program (EAP)
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
