Front Desk Safety Associate

Colorado Coalition for the Homeless•Denver, CO

20d•$21 - $24•Onsite

About The Position

The Front Desk Safety Associate leads safety initiatives at Stout Street Lofts, helping ensure the well-being of residents, staff, and visitors. The role develops and implements trauma-informed safety plans, monitors building activity, and coordinates safety operations. The associate serves as a resource and liaison for staff, contract security, and emergency responders to help maintain a safe and supportive environment. The position is based at 2180 Stout Street in Denver, Colorado, and works Monday through Friday from 8 a.m. to 4 p.m. It works primarily indoors, with possible exposure to a range of environmental conditions within the building, and involves regular interactions with residents, staff, contract security, and external responders. The role must respond to safety incidents as they occur, which may require flexibility and adaptability. The Colorado Coalition for the Homeless works collaboratively to prevent homelessness and create lasting solutions for people experiencing or at risk of homelessness throughout Colorado. It provides housing and services intended to improve the health, well-being, and stability of those it serves. Its service philosophy emphasizes dignity, trauma-informed communities, equity and inclusion, continuous improvement, and effective use of resources.

Requirements

High school diploma or GED.
Experience designing or administering safety programs using trauma-informed care principles.
Knowledge of trauma-informed care principles and their application in safety planning.
Ability to assess, respond to, and mitigate safety risks.
Excellent interpersonal, communication, and conflict-resolution skills.
Ability to coordinate and direct contract security personnel effectively.
Strong observational, documentation, and record-keeping skills.
Ability to build relationships and provide supportive engagement with residents.
Familiarity with collaborating with internal and external programs to ensure continuity of care.
Dependable, flexible, and team-oriented.
Valid driver’s license and clean driving record.

Nice To Haves

Additional training in mental health.
Experience in case management, peer support, housing counseling, or security operations within social services.
Experience working with homeless or underserved populations.

Responsibilities

Establish and implement trauma-informed safety strategies and plans to mitigate risks to residents, staff, and visitors; communicate plans to relevant personnel and monitor their effectiveness.
Check in and out individuals entering the building, monitor security cameras and building activity, and identify potential risks to reduce emergency incidents.
Complete Safety Zone reports for incidents and follow up to support mitigation and residents’ access to care.
Intervene in incidents when requested, provide directives to contract security personnel, coordinate cost-effective security measures, and interact with emergency responders as needed.
Build ongoing relationships with residents and assist them in accessing healthcare, behavioral health services, substance use treatment, and other mainstream resources.
Participate in eviction prevention and coordinate referrals to internal and external programs.
Maintain thorough and timely records of clinical assessments, interventions, and ongoing client contact.
Collaborate with other teams and service providers to ensure continuity of care.
Perform other duties as assigned.