Front Desk Manager

CoralTree Hospitality•Ivins, UT

20d•Onsite

About The Position

The Front Desk Manager leads the front desk, bell, concierge, and guest services teams at Black Desert Resort, a luxury destination in Southern Utah. The role oversees daily operations and supports a seamless guest experience, from arrivals and departures to guest relations and service recovery. The manager is responsible for team scheduling, training, performance, and development, while coordinating with other resort departments and upholding the resort’s brand and service standards. The position is onsite and year-round, with a full-time schedule. The stated pay range is $58,000–$68,000 per year; individual compensation depends on a variety of factors.

Requirements

Minimum of 3–5 years of front office or hospitality leadership experience, preferably in a luxury resort or hotel setting.
Strong leadership and organizational skills, with the ability to manage and motivate a team.
Working knowledge of property management systems such as OPERA, Maestro, or similar, and Microsoft Office.
Excellent communication, conflict-resolution, and problem-solving abilities.
Professional appearance and demeanor, with a genuine passion for hospitality and guest experience.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Familiarity with transportation coordination, concierge services, and luxury guest service standards.

Responsibilities

Manage front desk operations, including check-in, check-out, room assignments, billing, and guest relations.
Supervise, train, schedule, and develop front desk agents, concierge staff, bell attendants, and valet staff as applicable.
Ensure excellent guest service and serve as the escalation point for guest complaints and service recovery.
Coordinate with Housekeeping, Engineering, Reservations, and Food & Beverage to support daily operations and room readiness.
Monitor front office supplies, key control, lost and found, and financial reporting, including daily cash, deposits, and shift closeouts.
Maintain knowledge of resort services, amenities, packages, and special events to provide accurate and proactive information to guests.
Ensure compliance with safety, security, and brand standards, and maintain a professional work environment.
Oversee coordination of the resort airport shuttle, including scheduling, communication, and guest pickups and drop-offs.
Work with leadership to implement front desk standard operating procedures, guest service training, and cross-departmental collaboration initiatives.
Participate in hiring, performance reviews, and progressive discipline in accordance with HR policies.