Front Desk Jobs in Detroit, IL

About The Position

Requirements

• High school diploma or equivalent required.
• Strong customer-service orientation, with a focus on patient retention and satisfaction.
• Excellent communication and interpersonal skills, including the ability to proactively recommend treatments and products.
• Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment.
• Self-motivated, with the ability to contribute to team goals and individual sales targets.

Nice To Haves

• Additional education in healthcare administration, marketing, or a related field.
• Previous experience in a medical aesthetics or healthcare setting, especially with sales experience.
• Proficiency in EMR systems, POS systems, and Microsoft Office Suite.
• Knowledge of medical aesthetics services, products, and terminology.

Responsibilities

• Greet and check in patients, accurately entering patient information and consents into the EMR system.
• Alert clinicians when patients arrive and facilitate timely rooming.
• Support patient comfort by providing numbing services as needed and preparing patients for appointments.
• Check patients out after appointments, assess satisfaction, and encourage rebooking.
• Educate patients about promotions and treatments and recommend services or products that suit their needs.
• Answer incoming calls, direct them appropriately, monitor voicemail, and ensure timely responses or escalations.
• Collect payments in accordance with HIPAA standards and manage deposits when required.
• Enter treatment invoices into the POS system and accurately record rewards-program points.
• Book and reschedule appointments, confirm appointments 24 hours in advance, and optimize the schedule using the waitlist.
• Follow up with patients who miss or cancel appointments.
• Handle emails, escalate issues as needed, and report facility-related concerns.
• Perform opening and closing duties and maintain a clean, welcoming lobby, patient rooms, and facility.
• Manage amenities such as coffee and oversee laundry and trash disposal.
• Assist with inventory management and restock supplies as needed.
• Address patient inquiries and concerns professionally, communicate client concerns to management, and participate in resolving issues.
• Stay informed about current specials and promotions and provide relevant recommendations.
• Promote services and retail products by learning monthly specials, featured treatments, and product selling points.
• Contact new leads by phone or SMS, follow up with clients who canceled or did not rebook in the past two weeks, and notify lapsed clients about promotions and rebooking opportunities.
• Contact patients who have not visited in 90 or more days with personalized offers and relevant promotions.
• Recommend providers and treatments based on client needs and knowledge of specialty services.
• Assist providers with filming or marketing content when needed.
• Document outreach activities and sales-related interactions to measure their impact and effectiveness.
• Turn patient interactions into revenue opportunities by recommending services and products aligned with patient needs and practice initiatives.
• Attend work events, training sessions, and staff meetings to stay updated on industry trends and best practices.
• Maintain confidentiality and uphold HIPAA compliance standards.