Front Desk
HealthCARE Express • North Little Rock, AR15d • Onsite
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Front Desk
HealthCARE Express•North Little Rock, AR
•Onsite
About The Position
HealthCARE Express is looking for a friendly, dependable, and organized team member to join our clinic as a Director of First Impressions, or D.O.F.I. This is our front desk role, but it is much more than simply checking patients in. Our D.O.F.I. team helps set the tone for each patient's visit while keeping important front office processes moving throughout the day. If you enjoy working with people, can juggle multiple priorities, and are comfortable in a busy environment, this may be a great fit. In this role, you will help support both our patients and the day-to-day operations of the clinic. Because healthcare can be unpredictable, this position may occasionally require assisting with tasks outside the usual scope of front desk duties to help support clinic operations and patient care.
Requirements
- Strong communication and customer service skills
- Ability to stay organized
- Attention to details
- Ability to manage multiple responsibilities in a fast-paced clinical setting
- Basic computer skills
- Previous familiarity with medical office operations is helpful
Responsibilities
- Welcoming patients and assisting with the check-in process
- Confirming patient demographics and insurance information
- Answering incoming calls professionally and promptly
- Scanning, organizing, and accurately maintaining patient documentation
- Collecting payments and maintaining patient account records
- Making sure clinic forms remain stocked and organized
- Responding to patient questions and concerns in a professional manner
- Maintaining patient privacy and following HIPAA requirements
- Communicating and working closely with providers and other team members
- Participating in cross-training and stepping in where support is needed throughout the clinic
Benefits
- Health Insurance
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Accident Insurance
- Critical Illness coverage
- Benefit Time Off
- Bereavement Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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