Front Desk Agent

Baymont Inn & Suites Hearne • Hearne, TX

17d

About The Position

Hospitality Management Corporation is seeking a Front Desk Agent for the BAYMONT BY WYNDHAM OF HEARNE TX. The role supports hotel front desk operations and provides guest service, including managing arrivals and departures, reservations, room assignments, and guest concerns. The listed pay is $13.00 per hour.

Requirements

• Experience with an IHG-branded hotel is highly desired.
• Ability to manage time effectively and complete required tasks on time.
• Knowledge of and ability to operate computer equipment and the reservations system.
• High school diploma or equivalent required.
• Stable work history required.
• Strong understanding of Microsoft Office products, including Excel, Word, and Outlook.
• Ability to work as part of a team.
• Ability to convey information and ideas clearly.
• Ability to maintain composure and objectivity under pressure.
• Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Effectiveness at listening to, understanding, clarifying, and resolving concerns and issues raised by guests.

Nice To Haves

• Experience with an IHG-branded hotel.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Benefits

• Great benefits package, including an industry-leading 401K.
• Recognition of effort and rewards for results.
• Promotional opportunities with a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED