Front Desk Associate

Xclusive Services • Nashville, TN

19d

About The Position

The Front Desk Associate is the first point of contact for guests and provides general assistance, explains Xclusive’s employment application and background check process, distributes payroll and company information, and helps ensure the branch meets labor and regulatory requirements. The role aims to provide a positive experience in all interactions and calls for strong communication skills, English-Spanish bilingual ability, attention to detail, a welcoming demeanor, and the ability to work independently. The Front Desk Associate reports to the District Manager and is part of the National Service team.

The position combines branch operations and guest services with recruiting. It includes welcoming and assisting Team Members, customers, clients, and applicants; processing applications and payroll-related work; maintaining office readiness and compliance; and leading efforts to attract, screen, onboard, and reliably place external Team Members. The Associate is expected to model the Company’s core values and support its mission.

Requirements

• Bilingual in English and Spanish.
• At least 1 year of experience in a related field or similar role.
• Proficient in Microsoft Office 365 on PC, FedEx Online, and phone systems.
• Valid driver’s license and reliable transportation to commute to job sites or locations.
• Ability to learn new software platforms and systems.
• Legally eligible to work in the United States without current or future visa sponsorship.
• High school diploma.
• Excellent listening, written, verbal, organizational, and interpersonal skills, with the ability to collaborate with cross-functional teams and customers.

Nice To Haves

• Experience with Adobe Suite, DocuSign, and Microsoft Dynamics CRM.

Responsibilities

• Greet Team Members, customers, clients, and applicants and provide excellent customer service.
• Answer calls professionally and courteously, and listen and respond to voicemails several times each day.
• Intake applicants, conduct pre-screening, and process applications in accordance with applicable local, state, and federal laws.
• Verify that documents meet federal I-9 requirements, process criminal history checks, and communicate results to applicants.
• Provide inquiry support to internal and external customers and Team Members.
• Supply and inventory uniforms, coordinate new-hire packets and forms, and manage accurate interoffice mail to the corporate office.
• Verify compliance with labor and regulatory posters and notices.
• Keep the reception area, meeting room, and kitchen presentable and organized, and perform daily office housekeeping.
• Ensure Team Members are offered their paychecks weekly and perform administrative payroll functions, including checking accuracy, preparing check envelopes, releasing and distributing checks, and filing payroll records and reports.
• Review paycheck pick-up authorizations according to Company policies and assist Team Members with lost, stolen, damaged, or expired checks.
• Submit uniform and meal-voucher deduction requirements on time.
• Support Team Member recognition activities as assigned, including preparing and distributing recognition items and tracking prizes.
• Confidentially assist with monthly, quarterly, and annual internal and external audits.
• Participate in cultural leadership.
• Lead recruiting efforts to attract applicants to the branch through community engagement, job fairs, transportation arrangements, local advertising, referrals, and other outreach.
• Place external Team Members and set expectations; ensure training, background checks, compliant document reviews, and new-hire paperwork are completed before they begin work.
• Manage the reliability of external placements for customers.
• Model Company core values and support the mission to make a positive impact in the lives of the individuals served.
• Comply with employment laws, regulations, and guidelines, including those established by FLSA, FMLA, ADA, HIPAA, and other governing agencies.
• Promote and adhere to OSHA, Company, and other applicable occupational safety and health standards.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, voluntary life, group life, voluntary AD&D, short- and long-term disability, accident, critical illness, and hospital indemnity insurance, effective the first day of the month following the start date.
• Paid sick time.
• Paid holidays.
• Paid personal time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED