Front Desk Specialist at Ski Inn Condominiums

First Chair Destinations•Steamboat Springs, CO

19d•$21 - $22

About The Position

The Front Desk Specialist is the primary contact for guests, vendors, and occasionally owners at a local management office. The role handles incoming and occasional outgoing phone calls, emails, and chats, answering questions and resolving concerns related to reservations, statements, and other matters while maintaining company standards for guest satisfaction, accuracy, efficiency, and inquiry conversion. The position also coordinates administrative and property-support tasks, including creating and delegating maintenance and housekeeping tickets when applicable and verifying unit availability for vendor or realtor visits. The specialist identifies potential owner leads and refers them to the designated Business Development Representative, while building strong relationships and maintaining communication with internal support teams. The schedule is 30–40 hours per week, Wednesday through Sunday; weekends and holidays may be required.

Requirements

Excellent time-management skills and the ability to change activities frequently and cope with interruptions.
Comfort with digital systems, applications, mobile apps, tablets, and software platforms.
Reliable personal transportation, as the role involves frequent travel between worksites.
Dependability, punctuality, self-motivation, and the ability to work independently while contributing to a collaborative team.
Ability to communicate clearly and thoughtfully with people online and in person, representing the company positively.
Ability to work a flexible schedule that may include early mornings, evenings, weekends, and holidays.
Ability to move freely and perform balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand and finger motions.
Ability to lift up to 50 pounds without assistance.
If required to drive a personal vehicle for work, must have reliable transportation, a valid driver's license, and be at least 18 years old.
If required to drive a company vehicle, must have a valid driver's license, be at least 21 years old, and have been a licensed driver for at least 3 years.
Successful completion of a background check is required for an offer of employment.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
At least 1 year of experience in an administrative or customer-service-style role is a bonus.

Responsibilities

Serve as the first point of contact for guests, vendors, and occasionally owners at a local management office.
Handle incoming and occasional outgoing phone calls and respond to daily guest emails and chats regarding reservations, statements, and other concerns.
Assist with creating and delegating maintenance and housekeeping tickets, when applicable.
Verify unit availability to support scheduling vendor or realtor visits.
Meet and maintain company standards and metrics for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
Identify potential owner leads from walk-ins or incoming calls and pass the information to the designated Business Development Representative.
Build and maintain business relationships and open communication with internal support teams.
Perform other duties as assigned.