Front Desk Specialist at Christie Club

First Chair Destinations•Steamboat Springs, CO

4d•$22 - $23

About The Position

The Front Desk Specialist is the primary contact for guests, vendors, and occasionally owners at a local management office. The role handles incoming and occasional outgoing calls, emails, and chats to resolve questions and concerns about reservations, statements, and other matters while maintaining guest satisfaction standards. It also coordinates maintenance and housekeeping tickets when applicable, verifies unit availability for vendor or realtor visits, and identifies potential owner leads for the Business Development Representative. The position combines customer service and administrative coordination and involves building relationships with guests and internal support teams. The schedule is 30–40 hours per week, varying between 7 a.m.–3 p.m. and 3 p.m.–11 p.m. for five of seven days per week. Weekends and holidays may be required, and schedules may change to meet guest and homeowner needs. Work may take place indoors or outdoors at private homes, resorts, offices, and laundry facilities, sometimes in varying weather. The role involves frequent travel between worksites and requires reliable transportation. Physical requirements include a range of movement and lifting up to 50 pounds without assistance. An offer is contingent upon successful completion of a background check.

Requirements

Excellent time-management skills and ability to change activities frequently and cope with interruptions.
Technology skills, including experience with digital systems and applications and comfort using mobile apps, tablets, and software platforms.
Reliable personal transportation for frequent travel between worksites.
Dependability and punctuality.
Ability to work independently and contribute positively to a collaborative team environment.
Comfort communicating with people online and in person, sharing information clearly and thoughtfully, and representing the company positively.
Ability to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand and finger motions.
Ability to lift up to 50 pounds without assistance.
Successful completion of a background check is a condition of an employment offer.
If required to drive a personal vehicle for work, reliable transportation, a valid driver’s license, and being at least 18 years old are required.
If required to drive a company vehicle, a valid driver’s license, being at least 21 years old, and having been a licensed driver for at least three years are required.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
At least one year of experience in an administrative or customer-service-style role is a bonus.

Responsibilities

Serve as the first point of contact for guests, vendors, and occasionally owners at a local management office.
Handle incoming and occasional outgoing phone calls and respond to daily guest emails and chats concerning reservations, statements, or other concerns.
Assist with creating and delegating maintenance and housekeeping tickets, when applicable.
Verify unit availability to help schedule vendor or realtor visits.
Meet company standards and metrics for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
Identify potential owner leads from walk-ins or incoming calls and pass the information to the designated Business Development Representative.
Build and maintain business relationships and open communication with internal support teams.
Perform other duties as assigned.