FT Front Desk | Stephanie Inn

Columbia Hospitality•Cannon Beach, OR

7d•$20 - $23•Onsite

About The Position

The Front Desk role at Stephanie Inn handles guest arrivals and departures while providing personalized service at an oceanfront boutique hotel in Cannon Beach, Oregon. The position supports the inn’s goal of creating remarkable guest experiences through attentive service and careful attention to detail. Team members use the property management system, address guest concerns professionally, and assist guests with reservations and information about the property.

Requirements

Strong written and verbal communication skills.

Nice To Haves

Previous hospitality or customer service experience.

Responsibilities

Handle guest check-in and checkout efficiently according to hotel procedures and standards.
Maintain working knowledge of the front desk and proficiency with the property management system.
Establish appropriate credit at guest check-in, issue room keys, and familiarize guests with property services and areas.
Manage guest issues while considering guest needs and business objectives.
Use discretion and professionalism to resolve guest conflicts, consulting management when assistance or follow-up is needed.
Follow up appropriately with guests and fellow team members.
Make restaurant, transportation, activity, and entertainment reservations for guests.

Benefits

Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee assistance program.
Volunteer opportunities.
Committee participation opportunities.
Task force work opportunities at locations across the globe.
Online learning platform.
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.
Daily pay.