FT Front Desk | Stephanie Inn

Columbia Hospitality • Cannon Beach, OR

6d

About The Position

The Front Desk role at Stephanie Inn supports the hotel’s goal of creating remarkable guest experiences. The position handles guest arrivals and departures, provides information about property services, helps guests with reservations, and resolves guest concerns professionally while balancing guest needs and business objectives.

Requirements

• Strong written and verbal communication skills.

Nice To Haves

• Previous hospitality or customer service experience.

Responsibilities

• Handle guest check-in and checkout efficiently according to hotel procedures and standards.
• Maintain working knowledge of the front desk and proficiency with the property management system.
• Establish appropriate credit at guest check-in, issue room keys, and familiarize guests with property services and areas.
• Manage guest issues and resolve conflicts with discretion and professionalism; consult management when assistance or follow-up is needed.
• Follow up appropriately with guests and fellow team members.
• Make restaurant, transportation, activity, and entertainment reservations for guests.

Benefits

• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee Assistance Program.
• Volunteer opportunities and committee participation opportunities.
• Task force work opportunities.
• Online learning platform.
• Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.
• Daily pay.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed