Front Desk Associate

Planet Fitness•Amherst, NH

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, creating an exceptional Judgement Free member experience. The role includes welcoming people into the club, helping them with questions and membership needs, supporting them on the club floor, and maintaining a clean, safe and welcoming environment. Associates complete online and hands-on training and work collaboratively with the team.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED Certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances and transferring memberships.
Make calls to prospective members, provide tours and assess membership needs.
Execute retail transactions accurately and contribute to sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas regularly.
Keep restrooms clean, sanitized, stocked and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, promptly addressing safety or policy issues and cleanliness concerns.
Promptly report or address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.