Front Desk Supervisor

Concord Hospitality Enterprises•Miami, FL

19d

About The Position

The Front Desk Supervisor leads the front desk team, the hotel’s central point of guest interaction, to provide excellent service while maintaining brand and Concord standards. The role is key to the guest experience and calls for a proactive, responsive, caring approach, strong interpersonal skills, leadership, and a high sense of responsibility. The position offers opportunities for growth, and supervisors may advance to Assistant General Manager roles.

Requirements

Passion for serving others.
Enjoy engaging with others and leading a team.
A winning personality and a high sense of responsibility.
Take pride in work, the hotel, and the employer, and work to exceed guest expectations.

Responsibilities

Provide the highest quality of service to customers at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages according to established procedures.
Develop thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer the switchboard using proper telephone etiquette and established standards.
Block rooms and handle special requests.
Monitor room availability and assist the AGM and GM with yield management and restrictions.
Handle guest safe deposits according to established procedures.
Keep the lobby and desk area clean and presentable.
Maintain thorough knowledge of emergency and security procedures.