Supervisor Front Desk

Hilton Grand Vacations • Orlando, FL

19d

About The Position

The Front Desk Supervisor oversees daily Front Office operations and supports guests and Front Desk staff. The role includes greeting and registering owners and guests, assisting with check-in and checkout, promoting Hilton Grand Vacations services, and ensuring Front Office quality standards and procedures are consistently followed. The supervisor trains and directs team members, monitors registration and checkout processes, maintains a house bank and accurate daily receipt reports, assigns front desk tasks, and tracks guest opportunities and follow-up actions. Regular attendance is considered crucial to successful performance.

Requirements

• High school diploma or GED.
• Prior related experience.
• Ability to read, analyze, and interpret complex documents.
• Ability to create and interpret business communications and reports.
• Basic mathematical skills.
• Skill in solving practical problems and using good judgment in varied guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on one's feet, influence others, and mentor others.

Nice To Haves

• Associate's degree or college education.
• Voice Certified.
• Three or more years of related experience.
• Prior management or supervisory experience.

Responsibilities

• Supervise daily Front Office operations.
• Assist guests with check-in and checkout and support Front Desk staff with questions and guest situations.
• Greet and welcome owners and guests upon arrival.
• Register guests in the computer system and verify reservation, address, and credit information.
• Promote Hilton Grand Vacations services and provide recognition and benefits to members.
• Train and direct new department team members, and provide ongoing training and support to the team.
• Ensure Front Office quality standards are met and policies and procedures are consistently applied.
• Maintain a house bank, make daily deposits, and accurately report receipts.
• Ensure the proper sequence of guest registration and checkout events.
• Assign subordinate tasks related to credit, missing addresses, registration cards, posting charges, and front desk cleanliness and organization.
• Post miscellaneous charges as requested.
• Maintain a daily log of guest opportunities and corrective action steps.
• Timely follow up on unresolved situations and pass relevant information to other managers or supervisors.
• Follow up on credit opportunities during each shift.
• Perform other duties as assigned by management.
• Maintain regular attendance in accordance with company standards.

Benefits

• Day 1 eligibility for medical, dental, and vision health benefits.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED