Front Desk Clerk

Hilton Grand Vacations • Waikoloa Village, HI

17d • $21 - $24

About The Position

The Front Desk Clerk provides excellent service while checking owners and guests in and out of the property and responding to inquiries and requests throughout their stay. The role supports a positive and memorable guest experience and requires commitment to the company's service culture. The Front Desk Department operates seven days a week. The main schedule is 3 p.m. to 11 p.m., including weekends and holidays. Two weeks of training are provided on a day schedule from 9 a.m. to 6 p.m.

Requirements

• High school graduate or equivalent.
• Experience in customer service, cash handling, and data entry.
• Proficiency in English to communicate verbally and in writing with guests, owners, and coworkers and to fully comprehend job assignments.
• Ability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties to meet timelines and demands.

Nice To Haves

• Associate degree or college diploma.
• Prior hospitality, front desk, or relevant work history.
• Bilingual ability.

Responsibilities

• Ensure every interaction with owners and guests is positive and memorable while checking them in and out and responding to requests.
• Enter information into the computerized reservation system to update and maintain records, and call for a bell person as needed.
• Use the reservation system to determine unit availability and make advance reservations or changes as needed.
• Maintain HGVC due through the rental program and merchandise sales; issue and control unit keys; and maintain safe deposit boxes.
• Provide additional services by taking and delivering packages, telephone messages, and fax messages to owners, guests, and resort staff.
• Maintain weekly owner and rental confirmation files and review expected check-in lists, noting lockouts, special requests, and other comments.
• Sort and distribute incoming mail.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Relay pertinent information to the oncoming shift.
• Prepare and mail pre-arrival welcome letters for owners, exchanges, and owners' loans, including preparing arrival packets.
• Report unresolved problems with owners and guests to management.
• Maintain a clean work area.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.
• Assist club owners with certain aspects of the club program.
• Assist other departments as needed and carry out other duties assigned by management.

Benefits

• Daily Pay.
• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Generous paid time off program and paid sick days.
• Team Member Travel Program with discounted rates at properties around the globe.
• Team Member recognition and learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED