Front Desk Associate

Planet Fitness•Columbia, SC

3d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, while creating an exceptional Judgement Free member experience. The role welcomes people into the club, supports members in their fitness journeys, handles membership and retail transactions, and helps maintain a clean, safe and welcoming facility. Team members are expected to contribute to a supportive workplace and follow applicable health and safety policies and protocols.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and a passion for providing an exceptional experience to members, guests and fellow team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable and dependable.
Kind, patient and genuinely interested in helping others; communicates clearly, listens well and responds with empathy.
Acts with integrity and treats others with respect.
Takes pride in work and contributes to a clean, welcoming club environment.
Works well on a team and is ready to support others.
Learns quickly and applies online and hands-on training.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during a shift.
Able to clean and sanitize equipment and facilities frequently.
Able to bend, twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances and membership transfers.
Make calls to prospective members and conduct tours, assessing their membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.