Front Desk Agent
Kahler Hotels LLC • Rochester, MN11d • $16 - $18
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Front Desk Agent - Residence Inn by Marriott
Kahler Hotels LLC•Rochester, MN
•$16 - $18
About The Position
Residence Inn by Marriott Rochester Mayo Clinic, part of Kahler Hospitality Group, is seeking a friendly and professional Front Desk Agent. The role is the first point of contact for hotel guests and is responsible for providing a welcoming experience and outstanding service from check-in through check-out. This is a full-time position. The Front Desk Agent handles guest arrivals and departures, reservations, inquiries, payments, and coordination with hotel staff while maintaining an organized front desk and following hotel policies, procedures, and safety guidelines.
Requirements
- High school diploma or equivalent.
- Previous customer service experience; hospitality experience is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Professional appearance and demeanor.
- Ability to stand for extended periods.
Nice To Haves
- Proficiency with hotel management software such as OPERA or Protel.
- Previous experience in the hospitality industry.
Responsibilities
- Greet and welcome guests upon arrival and departure.
- Check guests in and out efficiently and accurately.
- Manage reservations by phone, email, and in person.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Process payments and manage the cash drawer.
- Provide information about the hotel, available rooms, rates, and amenities.
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
- Maintain a neat and organized front desk area.
- Follow hotel policies, procedures, and safety guidelines.
Benefits
- Health, dental, and vision insurance, available after 60 days.
- Paid time off (PTO).
- Career advancement and professional development opportunities.
- DailyPay.
- 401(k).
- Paid training.
- Referral program.
- Discounts at Kinseth Hotel Corporation hotels and restaurants.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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