Front Desk Agent

Davidson Hospitality Group•Minneapolis, MN

9d•Onsite

About The Position

The Front Desk Agent welcomes and assists guests throughout their stay, helping create exceptional and memorable guest experiences at the Emery Hotel, Autograph Collection in Minneapolis. The role includes completing check-in and check-out procedures, sharing information about hotel services and local attractions, responding to guest questions and concerns, processing payments, and coordinating with other departments to fulfill guest requests. The agent also maintains an organized front desk and assists with administrative tasks such as answering calls and handling reservations. This position is based in a fast-paced hospitality environment and requires flexible availability, including weekends and holidays.

Requirements

High school diploma or equivalent.
Prior cash-handling experience.
Exceptional communication skills.
Very good computer skills.
Ability to work flexible hours, including weekends and holidays.
Strong problem-solving skills.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Customer service experience is preferred.
Knowledge of hotel or resort operations is a plus.

Responsibilities

Greet and welcome guests warmly, creating a positive first impression.
Handle guest check-in and check-out procedures accurately and efficiently.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve issues or complaints promptly and professionally.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and provide a seamless experience.
Maintain the cleanliness and organization of the front desk area.
Assist with administrative tasks, including answering phone calls and handling reservations.