Front Desk Associate

Planet Fitness•Charlotte, NC

11d

About The Position

As a Front Desk Associate at Planet Fitness, you provide a superior level of customer service to members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, performing membership and retail transactions, maintaining a clean and safe facility, and addressing member or facility concerns. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely. Planet Fitness describes its mission as enhancing people’s lives through a high-quality fitness experience in a welcoming, judgement-free environment. The company emphasizes a supportive, engaging team culture focused on community wellbeing and creating member experiences that exceed expectations.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to bend and twist to accomplish tasks.
Ability to perform frequent cleaning and sanitizing and to encounter toxic chemicals during the shift.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Call prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.