Front Desk Agent

Travelodge Yampa • Yampa, CO

9d

About The Position

Hospitality Management Corporation is seeking a Front Desk Agent for the Travelodge of Yampa, Colorado. The role supports hotel front desk operations by welcoming guests, handling check-ins and check-outs, managing reservations and room assignments, and responding to guest questions and concerns. The agent is expected to communicate clearly, work effectively with the team, maintain accurate records, and remain composed while resolving workplace and guest issues. Compensation is $15.16 per hour.

Requirements

• High school diploma or equivalent required.
• Stable work history required.
• Ability to manage time effectively and complete required tasks on time.
• Knowledge of and ability to operate computer equipment and the reservations system.
• Strong understanding of Microsoft Office products, including Excel, Word, and Outlook.
• Ability to work as part of a team.
• Ability to convey information and ideas clearly.
• Ability to maintain composure and objectivity under pressure.
• Effectiveness in anticipating, preventing, identifying, and solving workplace problems.
• Effectiveness in listening to, understanding, clarifying, and resolving guest concerns and issues.

Nice To Haves

• Experience with an IHG-branded hotel is highly desired.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Benefits

• Great benefits package, including an industry-leading 401(k).
• Promotional opportunities with a growing company.
• Efforts are recognized and results are rewarded.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED