Front Desk Concierge Jobs

About The Position

Requirements

• High school diploma or GED.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Comfort and proficiency using a telephone system, with excellent telephone etiquette.
• High degree of accuracy with data entry.
• Professional manner and appearance, outgoing personality, and exceptional customer-service skills.
• Good spoken and written communication skills.
• Good organizational skills and attention to detail.
• Patience and adaptability when handling interruptions; ability to multitask and prioritize.
• Discretion and respect for confidentiality.
• Ability to operate a copier, fax machine, scanner, postage machine, and similar office equipment.
• Ability to maintain a flexible work schedule, including some evenings and weekends.
• Compassionate and respectful attitude toward seniors; positive, team-oriented approach.

Nice To Haves

• Previous front desk, clerical, and/or data-entry experience.

Responsibilities

• Greet residents, family members, guests, vendors, and team members professionally and arrange property tours.
• Answer and direct calls using a multi-line telephone system; record and route information and respond to property inquiries.
• Provide general information and directions, direct visitors to offices or resident apartments, and share information about property services and programs.
• Monitor visitor sign-in procedures and support community safety protocols.
• Sort and distribute incoming mail and packages; handle mail-meter, postage, and related office tasks.
• Maintain an orderly reception area and lobby, display current property literature, and ensure refreshments are fresh and available.
• Order and track office supplies as needed.
• Provide clerical and administrative support to leadership and property staff, including copying and other office operations tasks.
• Support community marketing efforts through friendly interactions during tours and telephone contacts with the public, as directed.
• Communicate observed or suspected changes in a resident’s condition to a supervisor immediately.
• Manage the resident transportation schedule.
• Perform data entry as directed, including entering resident face sheets using company software.
• Follow company Always Behaviors when serving clients, colleagues, and the community.
• Complete other duties as assigned and/or appropriate to the position.

Benefits

• Meaningful work serving seniors and their families.
• Supportive team environment.
• Opportunity to make a daily difference in residents’ lives.
• Stable, professional workplace.