Front Desk Residential Concierge, Boston

Apex Concierge Services Inc•Boston, MA

3d•$21 - $22

About The Position

Apex Concierge Services INC is seeking a warm, reliable, and proactive Concierge to serve as the first point of contact at a luxury residential property in Boston. The Concierge welcomes and assists residents, guests, visitors, delivery personnel, and vendors, helping maintain a secure, friendly, and efficient environment. The role includes responding to inquiries, coordinating services and amenity reservations, maintaining front desk records and a tidy lobby, sharing local recommendations, and supporting emergency procedures.

Requirements

High school diploma or equivalent.
At least 1 year of customer service, hospitality, or front desk experience.
Professional demeanor and excellent communication skills.
Comfort using email, Microsoft Office, and/or property management systems.
Reliable and punctual.
Able to work flexible shifts, including evenings and weekends.
Able to remain calm and composed under pressure.

Nice To Haves

Experience in residential or hotel concierge roles.
Familiarity with Boston neighborhoods, transportation, and cultural attractions.

Responsibilities

Greet and assist residents, guests, and delivery personnel professionally and warmly.
Respond promptly to inquiries and requests in person, by phone, and by email.
Maintain front desk shift logs.
Coordinate services such as package deliveries and maintenance requests.
Manage building communications, the calendar, and reservations for amenity spaces.
Maintain a tidy and inviting lobby area.
Provide local knowledge and recommendations for restaurants, transportation, and events.
Assist with emergency procedures and ensure safety protocols are followed.