Front Desk & Concierge Specialist

Four Seasons Hotels and Resorts • Palm Beach, FL

5d • Onsite

About The Position

The Front Desk & Concierge Specialist supports both Front Desk and Concierge operations, providing exceptional service and ensuring a smooth arrival, stay, and departure experience for guests. The role includes personalized recommendations and assistance and is part of the Front Office team, reporting to Front Office Management.

The position is at Four Seasons Resort Palm Beach, a Five-Star, Five-Diamond resort on Palm Beach Island with a private beachfront and dining that includes Florie’s, in partnership with Mauro Colagreco. Four Seasons describes its culture as focused on meaningful connections, exceptional guest experiences, and a world-class employee experience.

This is a full-time role with varied shifts, including mornings, evenings, weekends, and holidays. Candidates must have valid authorization to work in the United States at the time of application.

Requirements

• High school diploma or equivalent experience.
• Strong interpersonal and communication skills, in person and over the phone.
• Fluency in English.
• Strong organizational skills and ability to multitask and prioritize.
• Ability to work independently and in a team environment.
• Attention to detail and accuracy in systems and guest interactions.
• Ability to learn and operate multiple computer systems.
• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.
• Valid authorization to work in the United States at the time of application.

Nice To Haves

• Previous Front Office experience in Front Desk and/or Concierge.
• Knowledge of local restaurants, attractions, and experiences.

Responsibilities

• Manage guest check-in, check-out, and in-house requests while delivering exceptional service.
• Provide concierge-style assistance, including restaurant, transportation, and local activity recommendations.
• Anticipate guest needs and resolve concerns promptly and professionally.
• Maintain accurate guest profiles and enter information into property systems.
• Communicate with internal departments to support seamless guest experiences.
• Maintain knowledge of local attractions, dining, and experiences to enhance guest stays.
• Support lobby presence and assist throughout the hotel as needed.
• Ensure guest interactions reflect Four Seasons standards of professionalism and courtesy.
• Work collaboratively with team members across departments.

Benefits

• Competitive salary and wages with a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodations at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• 401(k) Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED