Concierge/Front Desk

Monarch Communities•Bernards, NJ

12d

About The Position

At Monarch Basking Ridge, the Concierge/Front Desk associate provides a positive first impression to everyone entering the community. The role provides community information to people making inquiries in support of sales and marketing, answers incoming calls, and provides clerical support to all departments. The position also supports daily administrative and front desk operations in a senior living community offering Independent Living, Assisted Living, and Mosaic by Monarch Memory Care apartments.

Requirements

High school diploma preferred.
Strong interpersonal skills and the ability to relate to a variety of people and personalities.
Experience working with the senior population.
Computer proficiency, including Microsoft Office (Windows, Outlook, and Excel), and the ability to learn new applications.
Ability to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
Ability to lift or carry up to 25 pounds and use proper body mechanics.

Responsibilities

Answer and screen incoming calls courteously and professionally.
Receive and process community mail.
Maintain and update the log of emergency phone numbers and resident emergency face sheets.
Monitor security alarms, the resident emergency call system, and front door security.
Order and maintain appropriate office supplies.
Assist the Business Operations Director with assigned administrative tasks.
Participate in and attend scheduled in-service training.
Ensure compliance with applicable federal, state, and local regulations and community policies and procedures.
Perform other duties as assigned.
Provide community information to inquiries in support of sales and marketing efforts.
Provide clerical support to all departments.