Front Desk Concierge (PT)

Community First Solutions•Bloomfield Hills, MI

About The Position

CFS Senior Holdings LLC is seeking a warm, professional, and dependable Front Desk Concierge for Orchard Hill. The position serves as the first point of contact for residents, families, visitors, vendors, and staff, helping create a welcoming, safe, and supportive community environment. The role includes reception, telephone, visitor, mail, clerical, administrative, data-entry, and community-support duties. The candidate should be patient, compassionate, highly organized, customer-service oriented, and able to handle frequent interruptions.

Requirements

High school diploma or GED.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Comfort and proficiency using a telephone system, with excellent telephone etiquette.
High degree of accuracy with data entry.
Professional manner and appearance, outgoing personality, and exceptional customer-service skills.
Good spoken and written communication skills.
Good organizational skills and attention to detail.
Patience and adaptability when handling interruptions; ability to multitask and prioritize.
Discretion and respect for confidentiality.
Ability to operate a copier, fax machine, scanner, postage machine, and similar office equipment.
Ability to maintain a flexible work schedule, including some evenings and weekends.
Compassionate and respectful attitude toward seniors; positive, team-oriented approach.

Nice To Haves

Previous front desk, clerical, and/or data-entry experience.

Responsibilities

Greet residents, family members, guests, vendors, and team members professionally and arrange property tours.
Answer and direct calls using a multi-line telephone system; record and route information and respond to property inquiries.
Provide general information and directions, direct visitors to offices or resident apartments, and share information about property services and programs.
Monitor visitor sign-in procedures and support community safety protocols.
Sort and distribute incoming mail and packages; handle mail-meter, postage, and related office tasks.
Maintain an orderly reception area and lobby, display current property literature, and ensure refreshments are fresh and available.
Order and track office supplies as needed.
Provide clerical and administrative support to leadership and property staff, including copying and other office operations tasks.
Support community marketing efforts through friendly interactions during tours and telephone contacts with the public, as directed.
Communicate observed or suspected changes in a resident’s condition to a supervisor immediately.
Manage the resident transportation schedule.
Perform data entry as directed, including entering resident face sheets using company software.
Follow company Always Behaviors when serving clients, colleagues, and the community.
Complete other duties as assigned and/or appropriate to the position.