Forward Deployed Engineer Jobs

About The Position

Requirements

• 2+ years in customer-facing technical role.
• Fluent in both Mandarin and English, with the ability to communicate effectively with enterprise customers.
• Open to occasional travel, including international travel to support customer engagements when needed.
• Excel at communicating and explaining complex technical concepts to both technical and non-technical audiences.
• Have delivered production systems in fast-paced, ambiguous environments.
• Write production-grade code in Python, JavaScript/TypeScript, or a similar language.
• Understand LLM-powered systems and their impact on user experience.
• Proactively manage risks, drive execution, and maintain momentum under pressure.

Responsibilities

• Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.
• Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
• Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools)
• Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
• Scope projects, resolve blockers, and align teams with concise updates.
• Codify reusable patterns into tools or platform components.
• Translate field feedback into actionable product and GTM recommendations.

Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement
• Equity Provided