Forward-Deployed Engineer

Docusign • UNAVAILABLE, UNAVAILABLE

6d • Remote

About The Position

As a Forward-Deployed Engineer for strategic Healthcare & Life Sciences (HLS) engagements, you will design, prototype, deploy, and stabilize production-ready solutions using the Docusign Intelligent Agreement Management (IAM) platform. You will translate complex operational, clinical, regulatory, and technical challenges into automated workflows that eliminate manual bottlenecks, safeguard compliance, and accelerate revenue realization across enterprise HLS accounts.

This is an individual contributor role reporting to the Director, Solution Consulting. The position is remote, with employees working from a designated remote location for the majority of the time.

Requirements

• 12+ years of related experience with a Bachelor's degree, or 8 years of related experience with a Master's degree.
• Experience in software engineering, enterprise presales, solution consulting, or technical advisory, including 4+ years in customer-facing enterprise roles.
• Experience designing, building, and presenting complex SaaS solutions to executive, business, technical, and regulated stakeholders.
• Experience building AI-native systems and leveraging generative AI frameworks to extract structured data from complex unstructured contracts.
• Experience with APIs, integrations, enterprise architecture, security frameworks, HIPAA compliance, and FDA regulations.
• Experience with healthcare or life-sciences domains, including regulated workflows, EHR/EMR integration, identity and access management, and audit requirements.
• Experience quantifying business impact and leading customers toward a defined proof step, success criterion, owner, and date.

Nice To Haves

• Experience with patient intake, consent, provider credentialing, BAA management, clinical-trial agreements, site activation, quality agreements, or regulated supplier workflows.
• Experience integrating enterprise platforms such as Salesforce, ServiceNow, SAP, Oracle, Workday, Microsoft Dynamics, and content management systems.
• Experience supporting strategic enterprise sales cycles, executive POVs, complex commercial scoping, and multi-phase transformation programs.
• Experience mentoring solution consultants and creating scalable methodologies adopted across teams.

Responsibilities

• Lead workflow-first discovery across healthcare providers, payers, life-sciences companies, CROs, and regulated enterprises, connecting operational pain to measurable business impact, risk, urgency, and decision criteria.
• Design and deliver customer-specific demonstrations, solution workshops, and working prototypes across eSignature, CLM, IAM, integrations, identity, and regulated-signature capabilities.
• Architect solutions integrating Docusign with enterprise and clinical platforms, including Epic, Cerner/Oracle Health, Veeva Vault, CTMS, Salesforce, Workday, Coupa, SAP, OnBase, and custom APIs/webhooks.
• Translate HLS requirements involving HIPAA, BAAS, GxP, FDA 21 CFR Part 11, validation (IQ/OQ/PQ), auditability, identity verification, security, and controlled access into solution designs.
• Align process owners, IT and security stakeholders, legal, compliance, quality, regulatory, procurement, and executive sponsors from discovery through production deployment and downstream system reconciliation.
• Lead technical discovery, architecture reviews, integration validation, RFP/RFI responses, proposals, workflow diagrams, business-process documentation, and scoped proof-of-concept activities.
• Distinguish supported capabilities, configuration, dependencies, limitations, defects, and roadmap items; establish owners and customer-facing resolution plans.
• Partner with Account Executives, Professional Services, Customer Success, Product, Support, Security, and Value Consulting to support buying, implementation, and expansion.
• Create and share reusable HLS reference architectures, discovery frameworks, integration playbooks, POVs, demo assets, and enablement materials; mentor and improve the technical effectiveness of other solution consultants.

Benefits

• Sales personnel may receive variable incentive pay based on pre-established sales goals; non-sales roles are eligible for a company bonus plan dependent on company performance.
• Eligible to receive Restricted Stock Units (RSUs).
• Paid time off and paid company holidays based on region.
• Up to six months of paid parental leave after birth, adoption, or foster care placement.
• Health plan options include 100% employer-paid and minimum employee-contribution plans from the first day of employment.
• Retirement and pension programs with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Paid compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior