Forward Deployed Engineer

Fin • Chicago, IL

9d • $160,000 - $213,300 • Hybrid

About The Position

Fin, now part of Salesforce, is seeking a Forward Deployed Engineer to help strategic customers implement Fin and achieve measurable business outcomes. The role bridges customer needs and product innovation, partnering closely with customers’ technical teams as well as R&D, Product, Sales, Success, and Go-to-Market teams.

The engineer will work hands-on with customers to understand their business challenges and technical requirements, build and deliver solutions, and provide product feedback that can shape product direction and roadmap decisions. The role also contributes to the growth of Forward Deployed Engineering by documenting best practices and sharing customer insights. It involves customer-site work and travel. Fin follows a hybrid working policy, with employees expected to be in the office at least three days per week.

Requirements

• Strong engineering background and experience building software with real-world usage.
• Interest in AI and machine learning, and ability to quickly understand new problems, capabilities, and architectures, including their trade-offs and limitations.
• Strong cross-functional collaboration skills and ability to navigate organizational boundaries to achieve customer outcomes.
• Deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
• Ability to prototype and ship software quickly while maintaining quality and focusing on business goals and outcomes.
• Proficiency using and writing REST APIs to integrate systems.
• Strong communication skills, including the ability to adapt technical discussions for engineering and non-technical audiences.
• Willingness to travel and work on-site with customers.
• Proof of eligibility to work in the United States.

Nice To Haves

• Experience building a SaaS product.

Responsibilities

• Drive adoption of Fin by helping customers use its AI capabilities to automate and scale support operations.
• Work closely with strategic customers to understand business challenges and technical requirements and help them achieve results with Fin.
• Serve as a trusted technical expert to customers’ technical teams, coding alongside them and driving projects through completion.
• Collaborate with Sales, Success, and Product teams to support customer experiences, project delivery, and actionable product feedback.
• Codify best practices and share insights from customer engagements to help the Forward Deployed Engineering team scale and grow.
• Travel and work on-site with customers to build relationships and understand their needs.

Benefits

• Eligible regular employees may qualify for a corporate bonus program or sales incentive, as well as Restricted Stock Units (RSUs).
• Benefits and programs are designed to support health and wellbeing, family, time away from work, and financial future; offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed