Forward Deployed Engineer

ResolveAI•New York, NY

About The Position

Resolve AI is building an autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end. The Forward Deployed Engineer owns enterprise deployments and works directly with large engineering organizations to deploy Resolve across production infrastructure and drive meaningful adoption. The role combines customer-facing engineering with production-quality software development. You will build custom agents, integrations, features, and autonomous workflows; learn how customers operate their infrastructure; and help expand Resolve into additional teams and use cases. You will also bring recurring customer needs back to core engineering, turning bespoke solutions into scalable product capabilities. The position calls for end-to-end ownership of customer outcomes, resourcefulness in ambiguous situations, and a focus on measurable improvements to engineering operations.

Requirements

Experience designing, building, and shipping production-quality software.
Proficiency in at least one programming language such as Python, Go, or TypeScript.
Ability to work directly with enterprise engineering teams, understand technical challenges, communicate complex solutions clearly, and build trusted relationships with engineers and technical leaders.
Ability to drive customer adoption and outcomes, identify opportunities to expand usage, remove technical blockers, and ensure customers realize value.
Hands-on experience with Kubernetes, Docker, cloud platforms such as AWS, GCP, or Azure, and distributed systems.
Familiarity with agent architectures, tool calling, LLM APIs, and reliable AI-powered workflows, or demonstrated ability to learn these systems quickly.
Exceptional ownership and resourcefulness, including the ability to navigate ambiguity and work across engineering and customer teams.
Strong product intuition and ability to translate customer pain points into technical solutions, recognize patterns across deployments, and help shape scalable product capabilities.

Responsibilities

Own enterprise deployments end-to-end, deploying Resolve across customers’ production infrastructure and driving adoption.
Build production-grade custom agents, integrations, features, and autonomous workflows for customer-specific problems.
Understand customers’ infrastructure, including Kubernetes, cloud platforms, observability stacks, incident management systems, and internal developer tooling.
Work with customer engineering teams to identify use cases, expand usage across teams, and make Resolve a critical part of production operations.
Identify recurring customer needs, influence the product roadmap, and turn bespoke solutions into scalable product capabilities.
Take responsibility for solving customer problems, removing blockers, and delivering measurable improvements.
Navigate ambiguity and complex technical or organizational challenges with urgency, ownership, and resourcefulness.