Forward Deployed Engineer (Pre-Sales)

VIDIZMO LLC

About The Position

The Forward Deployed Engineer is a customer-facing engineer on VIDIZMO’s Sales team. The role goes beyond demonstrating product capabilities: it deploys VIDIZMO in customer environments during trials and paid pilots, builds integrations and workflows that validate customer use cases, and hands working solutions to the delivery team when deals close. The role works with account executives, partners, and the pre-sales team, reports into Sales, and is measured by pilots that convert into deals. It is not part of product engineering and does not own the product roadmap. VIDIZMO is an enterprise AI software company headquartered in Tysons, Virginia. It helps public-sector and regulated organizations search, secure, redact, analyze, and share video, audio, images, and documents in cloud, on-premises, or air-gapped environments, keeping data and AI models within the customer’s boundary. Its offerings include Nexus, Digital Evidence Management (DEMS), Enterprise Video Platform (EnterpriseTube), AI Intelligence Hub, AI Live Insight, and Redactor. More than 100 organizations use VIDIZMO across sectors including public safety and justice, government, healthcare, financial services, legal, education, transit, manufacturing, and energy. The engineer scopes and runs customer pilots, deploys trial portals in the customer’s chosen environment, integrates customer identity, storage, business, and records systems, and builds scripts, configurations, and workflows using APIs, webhooks, and connectors. The role also supports camera and video-management-system onboarding, AI detection configuration, GPU sizing, AI workflow setup, redaction policies, pilot reporting, and customer handover. The position includes some outbound sales support, customer workshops, trade shows, and on-site pilots as needed. Candidates must be authorized to work in Pakistan and have reliable internet and a professional call space.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
3–6 years of experience, including hands-on development and at least one year in a customer-facing technical role such as pre-sales, solutions engineering, implementation, or technical account management.
Ability to write working code in Python, C#/.NET, or JavaScript and build integrations using REST APIs and webhooks.
Experience deploying and troubleshooting on Azure or AWS, on-premises, and air-gapped environments.
Experience with SSO, including SAML, OIDC, or Entra ID, and basic networking.
Practical knowledge of AI concepts including LLMs, RAG, hallucination, computer vision, and speech-to-text.
Familiarity with video technology or willingness to learn it.
Awareness of compliance frameworks such as CJIS, HIPAA, FedRAMP, and GDPR.
Excellent English and confidence leading technical calls with US customers.
Daily use of Claude or other AI tools to automate personal work.
Reliable internet, a professional call space, and authorization to work in Pakistan.

Responsibilities

Join discovery calls with the account team to understand customer data, systems, security rules, and success criteria, and convert them into a written pilot scope.
Run technical demonstrations using customers’ own content and log every demo and pilot associated with a deal in HubSpot.
Respond to technical questions from customers and partners within one working day.
Contribute technical and architecture sections to RFPs, bids, and security questionnaires, including CJIS, HIPAA, SOC 2-style, and ISO 27001-based reviews.
Set up trial portals and paid pilots in customer-selected environments, including VIDIZMO SaaS, Azure, AWS, GCP, on-premises, and air-gapped deployments.
Connect VIDIZMO to customer systems during pilots, including SSO, SCIM provisioning, storage, Teams, Zoom, LMS, CRM, ServiceNow, and records systems.
Build pilot integrations, scripts, and configurations using REST APIs, webhooks, and connectors.
Onboard customer cameras and VMS streams into AI Live Insight, tune detections and alert routing, and size GPU requirements for production.
Build no-code and low-code workflows in AI Intelligence Hub using customer data, and configure Redactor policies and confidence thresholds for customer use cases.
Track pilot success criteria, report progress to customers and the account team weekly, and proactively remove blockers.
Hand closed deals to delivery and support teams with a clear record of configurations, work completed, and agreements.
Turn recurring pilot work into reusable scripts, templates, and playbooks for the pre-sales team.
Pass customer requests and product gaps to product management with supporting evidence without building product features.
Represent VIDIZMO at customer workshops, trade shows, and on-site pilots when needed.
Use Claude or a similar AI assistant daily for technical research, scripting, questionnaire drafting, and documentation.
Provide 10–20% support for outbound sales activity, including some cold calling.