Forward Deployed Engineer
About The Position
monday.com is hiring a Forward Deployed Engineer for its Professional Services team. The role delivers technical solutions that embed the monday.com AI Work Platform within customer enterprise technology stacks through integrations, custom application development, and agentic AI engineering. The engineer works directly with customers to turn solution designs into production systems and contributes to internal tooling used by the global delivery organization. This is a hybrid position requiring three days per week in the Denver office, with travel of up to 20% of the time. The role leads post-sale technical delivery and consulting engagements, engineers integrations and AI solutions, and produces documentation that enables customers to maintain and extend delivered systems. It also contributes reusable tools and components and advocates for customer needs with Product and R&D teams.
Requirements
- At least 3 years of experience as a forward deployed engineer, software engineer, or technical consultant in enterprise software, delivering hands-on technical work for external customers in complex enterprise environments.
- Fluency in generative and agentic AI development, including LLM-based workflows, agent orchestration and tool use, and context and retrieval design; daily use of AI-assisted editors such as Cursor or Claude Code.
- Familiarity with production AI reliability practices, including evaluation harnesses, guardrails, human-in-the-loop review, tracing, and production failure modes.
- Strong working knowledge of RESTful and GraphQL APIs, webhooks, MCP, SCIM identity management, and SAML 2.0/OAuth 2.0 authentication.
- Software development experience in TypeScript and JavaScript, with depth in either React or Node.js.
- Hands-on experience with enterprise data mobility and integrations, including writing and adapting SQL, scripts, and n8n or Workato automations to migrate and transform customer data.
- Exposure to production engineering practices including version control, automated testing, CI/CD, and deployment to AWS, GCP, or Azure.
- Consultative and communication skills to understand business problems, frame solutions for client stakeholders, and explain technical topics to non-technical audiences.
- Adaptability to work across customers, technology stacks, and unfamiliar problem domains, including resilience when engagement direction changes.
- Detail orientation and some project management experience, with the ability to independently run standalone engagements and work across several projects simultaneously.
- Positive attitude, empathy, high energy, initiative, and willingness to learn new technology.
- Willingness to travel up to 20% of the time.
Nice To Haves
- Full-stack development experience.
- A BS or BA in Computer Science, Engineering, or a related field; equivalent professional experience will also be considered.
Responsibilities
- Develop hands-on knowledge of the monday.com platform, monday AI, products, and extensibility tools to integrate the platform into clients' digital environments.
- Lead post-sale technical delivery, including discovery, technical requirements gathering, and execution of technical services engagements in collaboration with account and deployment strategy teams.
- Lead customer technical consulting engagements involving AI transformation, system scale, security, user governance, and data architecture.
- Build complex and agentic AI solutions using developer tools such as the monday.com API, MCP, and apps framework, including data migrations, integrations, and custom applications.
- Deliver technical scope as part of a team on complex engagements and independently manage customer communication, sequencing, and delivery on standalone engagements.
- Create documentation, walkthroughs, and exit artifacts so customers can operate, maintain, and extend delivered solutions independently.
- Advocate for customer needs with Product and R&D teams and help extend product capabilities to support customer business goals.
- Contribute to the global Services tooling roadmap and shared asset library by building internal utilities, reusable components, and reference implementations.
Benefits
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off, including vacation, holidays, personal leave, and sick leave.
- Fully paid parental leave.
- Automatic 401(k) contributions.
- Opportunity to purchase company stock at a discount through an ESPP.
- Annual discretionary bonus or role-based sales incentive plan eligibility.
- Certain roles may include equity in the form of RSUs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
