Forward Deployed Engineer
About The Position
Promise is seeking a Forward Deployed Software Engineer to help government agencies and utilities integrate Promise’s technology and deliver assistance to people facing financial hardship. The role combines software engineering with direct customer engagement: working with partner organizations, understanding their systems and data, solving integration challenges, and ensuring deployments work in real-world settings. The engineer will use customer insights to improve Promise’s products and collaborate across engineering, design, product, delivery, and sales. The role may involve customer-site travel up to 40% of the time. Promise describes its work environment as hybrid, with employees collaborating in the office at least four days per week. Candidates must reside in the United States and be US persons, defined as US citizens or permanent residents.
Requirements
- At least 4 years of experience building and deploying production software.
- Ability to adapt and learn quickly.
- Experience in a customer-facing technical role, balancing empathy with technical rigor.
- Willingness to learn JavaScript/TypeScript, ETL tools, SQL, and React.
- Curiosity, initiative, and the ability to explore and experiment without waiting for direction.
- Clear, candid, and constructive communication and cross-functional collaboration.
- Must reside in the United States.
- Must be a US person: a US citizen or permanent resident.
Responsibilities
- Work directly with utilities and government agencies to integrate Promise’s technology into their existing systems.
- Understand customer problems and data, untangle complexity, and develop practical technical solutions.
- Use firsthand deployment and customer context to identify and build product improvements.
- Travel to customer sites occasionally, up to 40% of the time, to support deployments and strengthen relationships.
- Explore and experiment to solve problems, and document work so others can follow.
- Collaborate across engineering, design, product, delivery, and sales.
Benefits
- Stock options for all full-time employees.
- 100% paid base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid work, with office collaboration at least four days a week.
- Self-managed flexible time off.
- 12 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
