Field Service Technician
Vault Pressure Control LLC • Laurel, MS27d • Hybrid
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Field Service Technician
Vault Pressure Control LLC•Laurel, MS
•Hybrid
About The Position
Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems. This role involves working independently to install new products and conduct repairs of Vault Pressure Control equipment, ensuring no rig lost time for customers while controlling expenses and maintaining assets. Duties may require working in the shop when in training or not on service jobs. The position requires handling customer complaints professionally and maintaining effective communication with Company Representatives on issues including job procedures and spare parts requirements. The technician will record critical dimensions to ensure assembly will work and obtain/review product assembly/running procedures. Responsibilities include shipping correct equipment and tooling to location for service jobs and preparing/submitting Field Service Orders and other region-required reports after each job is complete. The technician will also complete a Tally Book or other forms to communicate procedures, spare parts, critical dimensions, and customer questions and complaints. Work must be performed safely in compliance with VPC EHS and quality processes and procedures, including completing shift reports and logs.
Requirements
- Minimum of 2 years field service tech experience.
- Authorized to work in the United States.
- High school diploma or GED.
- Current valid driver’s license.
- Demonstrated good working knowledge of mechanical processes.
- At least one year mechanical, electronic and hydraulic related experience.
- Demonstrated good customer service skills – communication skills, positive interpersonal and problem-solving skills.
- Demonstrated good organizational skills.
- Must be able to climb up and climb down a ladder from work locations.
- Must be able to work in confined spaces.
- Must be able to lift up to 40 pounds.
Nice To Haves
- Technical, vocational, or military training or related experience.
- Surface Wellhead installation and repair experience.
Responsibilities
- Field service, assembly, and repair of new, reman, and customer property.
- Plan and coordinate activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification.
- Provide field service on a 24-hour on-call basis for existing and new customers.
- Install new products and conduct repairs of Vault Pressure Control equipment.
- Handle customer complaints in a professional manner.
- Maintain effective communication with Company Representative on issues including job procedures and spare parts requirements.
- Record critical dimensions to ensure assembly will work and obtain and review product assembly/running procedures.
- Responsible for shipping correct equipment and tooling to location for service jobs.
- Prepare and submit Field Service Orders and other region required reports after each job is complete.
- Complete a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
- Work in a safe manner in compliance with VPC EHS and quality processes and procedures.
- Complete shift reports and logs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
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