Field Service Technician - Buffalo Grove, IL

Rivian • Buffalo Grove, IL

9d

About The Position

Rivian is hiring an emerging to mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leadership. The role is based primarily at a local service center, but may also involve remote work, mobile service travel, or support for plant operations as business needs evolve. The successful candidate will contribute to a high-quality customer experience in a dynamic environment and grow toward performing quality work with increasing independence.

Requirements

• Minimum age of 21.
• Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
• Flexibility to travel to regional locations or production facilities as needed.
• Proficiency using laptops and computers in Windows or Mac environments and work order management systems.
• Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
• Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
• Foundational understanding of basic electricity, including awareness of high- and low-voltage systems; basic circuit measurement tools such as a DVOM; and introductory experience reading electrical schematics.
• Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
• Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Ability to drive a non-commercial truck and trailer.
• Graduation from an accredited automotive repair school or program.
• 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
• Basic exposure to electric vehicle or hybrid frameworks.
• Experience working in a fast-paced startup environment.

Responsibilities

• Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
• Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while building peer relationships and working with senior technician mentors.
• Use available technical resources and follow repair procedures while maintaining quality and safety.
• Conduct post-repair road tests to verify repair quality and vehicle safety.
• Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
• Maintain detailed technical notes and documentation for completed and in-process repairs.
• Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
• Identify opportunities for process improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
• Participate in required training, maintain current technical skills, and perform high-quality work with minimal supervision as experience increases.

Benefits

• Paid vacation
• Paid sick leave
• Insurance benefits, including life, medical, dental, vision, short-term disability, and long-term disability coverage, subject to eligibility
• 401(k) Plan, subject to eligibility requirements
• Employee Stock Purchase Program, subject to eligibility requirements
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED