Front Office Coordinator Float - Buffalo Grove, IL

Athletico • IL-Buffalo Grove US-IL-Buffalo Grove US-IL-Lincolnshire US-IL-Vernon Hills US-IL-Palatine US-IL-Arlington Heights US-IL-Rollings Meadows, IL

3d • $17 - $24 • Onsite

About The Position

The Front Office Coordinator Float provides front-office support across clinics in Wheeling, Arlington, Palatine, Lincolnshire, Prospect Heights, Buffalo Grove, Rolling Meadows, Vernon Hills, and Lake Zurich, Illinois. The position requires local travel between clinics.

The role ensures accurate patient intake and financial clearance, providing a seamless front-office experience while maintaining compliance, protecting data integrity, and supporting revenue cycle performance. The coordinator reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES).

This is a full-time position. The stated hourly pay range is $16.60 to $23.50. Additional compensation opportunities may be available, subject to applicable program rules and location.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience.
• Proficient with Microsoft Office, including Outlook and Excel; the qualifications also list Word and collaboration tools such as Teams.
• Ability to read, write, and speak English proficiently.
• Demonstrated ability to provide excellent customer service and resolve issues in a high-volume, patient-facing environment.
• Proficiency with electronic medical record or electronic health record systems and scheduling platforms, and ability to use dashboards and reporting tools accurately.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Excellent written and verbal communication skills, including the ability to clearly explain financial responsibilities and digital tools to patients.
• Strong organizational and time-management skills, with attention to detail and accuracy in data entry.
• Ability to meet or exceed performance metrics and adapt to ongoing process improvements.
• Ability to fulfill office activities that include remaining stationary for extended periods, stooping, kneeling or crouching, moving around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
• Ability to see at close range and at a distance, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Healthcare administration experience; 1–2 years preferred.
• Knowledge of healthcare insurance benefits and coverage.
• Experience requesting and managing customer payments.

Responsibilities

• Welcome patients, resolve issues promptly, and provide a positive front-office experience.
• Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Explain patient financial responsibilities and payment options, and assist patients with digital tools such as the patient portal.
• Collect payments at the time of service and meet established collection targets.
• Manage clinic scheduling workflows to support provider availability and patient access.
• Monitor performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Work with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
• Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in ongoing training and cross-training for front-office operations.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Medical and prescription coverage, with eligibility beginning on the first day of employment.
• Dental and vision insurance, with eligibility beginning on the first day of employment.
• Health Savings Account (HSA), Healthcare Flexible Spending Account, and Dependent Care Flexible Spending Account.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance; supplemental life insurance options for employees, spouses, and children.
• Company-paid short-term and long-term disability; long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, accruing immediately upon hire.
• Six major holidays off and two floating holidays annually.
• Additional compensation opportunities beyond base pay.
• Bereavement time off and resources.
• Pre-tax commuter transit and parking benefits.
• 401(k) with a company match per pay period for employees age 21 and older.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program (EAP).
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED