Front Office Coordinator Float

Athletico • IL-Grayslake US-IL-Mundelein US-IL-Lake Zurich US-IL-Grayslake US-IL-Lindenhurst US-IL-Waukegan US-IL-Gurnee US-IL-Antioch US-IL-Libertyville US-IL-Zion, IL

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About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless, exceptional front-office experience. The role maintains compliance and data integrity and supports revenue cycle performance. The position reports directly to the Clinic Manager, collaborates with clinical teams, and receives functional and technical support from the Patient Experience Specialist (PES).

This role requires local travel among Athletico locations in Antioch, Grayslake, Gurnee, North Gurnee, South Gurnee, West Third Lake, Lake Zurich, Lindenhurst, Mundelein, North Chicago, Round Lake Beach, Wauconda, Waukegan, and Zion.

The position is full-time. The listed pay range is $16.60–$23.50 per hour; additional compensation opportunities may be available. Individual base pay depends on factors including work location, role complexity, duties, and relevant experience and skills.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience.
• Ability to read, write, and speak English proficiently.
• Excellent customer service skills and ability to resolve issues promptly in a high-volume, patient-facing environment.
• Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools accurately.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
• Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools to patients.
• Strong organizational and time-management skills, with attention to detail and data-entry accuracy.
• Ability to meet or exceed performance metrics and adapt to continuous process improvements.
• Ability to fulfill office activities including remaining stationary for extended periods, stooping, kneeling or crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
• Ability to see at close range and at a distance, with peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• 1–2 years of healthcare administration experience.
• Knowledge of healthcare insurance benefits and coverage.
• Experience requesting and managing customer payments.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and supporting positive interactions.
• Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Explain patients’ financial responsibilities and payment options, and help them use digital tools such as the patient portal.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to support provider availability and patient access.
• Monitor performance indicators for registration accuracy, insurance-verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
• Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in ongoing training and cross-training to maintain front-office proficiency and support team flexibility.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Medical and prescription coverage, dental insurance, and vision insurance, with eligibility beginning on the first day of employment.
• Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance, with supplemental life insurance available for employees, spouses, and children.
• Company-paid short-term and long-term disability, with a long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, accruing immediately upon hire.
• Six major holidays off and two floating holidays annually.
• Additional compensation opportunities on top of base pay.
• Bereavement time off and resources.
• Pre-tax commuter transit and parking benefits.
• 401(k) with per-pay company match for employees age 21 and older.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program (EAP).
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED