Front Office Coordinator Float - Buffalo Grove, IL

Athletico Physical Therapy • Arlington Heights, IL

4d • $17 - $24 • Onsite

About The Position

The Front Office Coordinator Float, described in the position summary as a Patient Experience Coordinator (PEC), supports front-office operations across clinics in the Buffalo Grove, Illinois area and requires local travel between Wheeling, Arlington, Palatine, Lincolnshire, Prospect Heights, Buffalo Grove, Rolling Meadows, Vernon Hills, and Lake Zurich. The role ensures accurate patient intake and financial clearance while delivering a seamless patient experience, maintaining compliance and data integrity, and supporting revenue cycle performance. It reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES).

The coordinator handles patient registration and insurance verification, explains financial responsibilities and payment options, collects payments, manages scheduling workflows, and monitors performance indicators. The role also works with billing and clinical operations to resolve complex issues, uses EMR systems and reporting tools, coordinates communication with referral sources, supports patient engagement activities, and cross-trains Rehab Aides on front-office duties.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience required.
• Excellent customer service skills and the ability to resolve issues promptly in a high-volume, patient-facing environment.
• Proficiency with MS Office, Outlook, and Excel; broader technical skills include Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools such as Teams.
• Ability to use EMR/EHR systems and scheduling platforms and navigate dashboards and reporting tools for data accuracy.
• Understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools clearly to patients.
• Strong organization and time-management skills, with attention to detail and accurate data entry.
• Ability to meet or exceed performance metrics and adapt to continuous process improvements.
• Ability to read, write, and speak English proficiently.
• Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills such as keyboarding.
• Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.

Nice To Haves

• 1–2 years of healthcare administration experience preferred.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience requesting and managing customer payments preferred.

Responsibilities

• Welcome patients, resolve issues promptly, and provide a positive front-office experience.
• Complete patient intake and registration, verify demographics and insurance eligibility, and confirm authorization requirements.
• Educate patients about financial responsibilities, payment options, and digital tools such as the patient portal.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to support provider availability and patient access in accordance with organizational standards.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate as needed.
• Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in training and cross-training programs to maintain front-office proficiency and team flexibility.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Medical and prescription coverage, dental insurance, and vision insurance; eligibility begins on the first day of employment.
• Health Savings Account, Healthcare Flexible Spending Account, and Dependent Care Flexible Spending Account.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance.
• Supplemental life insurance for employees, spouses, and children.
• Company-paid short-term and long-term disability insurance, with a long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, accruing immediately upon hire.
• Six major holidays off plus two floating holidays yearly.
• Additional compensation opportunities beyond base pay.
• Bereavement time off and resources.
• Pre-tax commuter transit and parking benefits.
• 401(k) retirement plan for employees age 21 and older, with a per-pay company match.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED